FieldEdge Pricing: The Per-User Trap
FieldEdge's pricing model seems straightforward until you do the math:
FieldEdge Cost Breakdown
- Office Users: $100/month each (dispatchers, managers)
- Technicians: $125/month each (field techs)
- Setup/Implementation: $500-$2,000 one-time fee
- Implementation Time: 5 weeks before you're live
A typical HVAC company with 2 office staff and 5 technicians pays:
- 2 office users × $100 = $200/month
- 5 technicians × $125 = $625/month
- Monthly total: $825
- Annual total: $9,900
- Plus $500-$2,000 setup
That's $10,400-$11,900 in year one alone.
FieldFuze: Unlimited Users for $0/Month
$0No per-user fees. No setup costs. No 5-week implementation. Add your whole team — 2 people or 20 people — same price: $0/month. Start using it today.
What FieldEdge Users Are Saying
FieldEdge has been around for years, but user complaints reveal serious problems:
Common FieldEdge Complaints
- Customer Support: "Worst customer service ever! We have LOTS of issues and they won't email or call back."
- Mobile App: "The mobile app is horrendous and completely unusable by our technical crew."
- GPS Problems: "The GPS on tablets fails to work 80% of the time regardless of carrier."
- Contract Traps: "Stuck in automatic 'Agreement' renewals every year that we weren't aware of."
- Data Issues: "When data transferred from QuickBooks, none of the costs for 2400 items came over."
- Cancellation: "We were charged nearly the full amount left for the YEAR despite trying to cancel."
"They take your money, but it is difficult to get customer or technical support for the product!"
FieldEdge vs FieldFuze: Feature Comparison
| Feature | FieldEdge | FieldFuze |
|---|---|---|
| Monthly Cost (7-person team) | $825/month | $0/month |
| Setup Fee | $500-$2,000 | $0 |
| Implementation Time | 5 weeks | Same day |
| Per-User Fees | $100-$125/user | None — unlimited users |
| Dispatching & Scheduling | Yes | Yes |
| Flat Rate Pricing | Yes | Yes |
| Inventory Management | Yes | Yes |
| Insurance Claims Tracking | Not available | Included free |
| Commission Tracking | Limited | Included free |
| Mobile App Reliability | Major complaints | Modern, reliable |
| Contract Required | Auto-renewal traps | No contract |
| Payment Processing | Varies | 2.9% |
The Real Math: 3-Year Cost Comparison
Let's calculate what a growing HVAC company pays over 3 years:
FieldEdge (2 Office + 5 Techs)
FieldFuze (Same 7-Person Team)
$30,950 saved over 3 years. That's a new service van fully equipped. That's a year of marketing. That's hiring another technician.
See How FieldFuze Compares to FieldEdge
No credit card. No contract. No per-user fees. Book a quick demo and see why HVAC contractors are switching.
Your subscription cost: $0. Forever.
Book a Demo — Save $10,000+/YearThe Mobile App Problem
For field service software, the mobile app IS the product for your technicians. They're using it all day, every day.
FieldEdge users report serious mobile app issues:
- App freezing and requiring restart
- GPS tracking failing 80% of the time
- Needing to uninstall and reinstall regularly
- Data not syncing between field and office
- "Horrendous and completely unusable" per one reviewer
When your techs can't rely on the app, they stop using it. Then you lose visibility into job status, time tracking becomes a mess, and you're back to phone calls and spreadsheets.
FieldFuze is built mobile-first with modern technology that works reliably on iOS and Android.
What FieldFuze Includes for HVAC & Plumbing Contractors
All Features Included — No Extra Cost
- Job Scheduling & Dispatching: Drag-and-drop scheduling, route optimization, real-time updates.
- Flat Rate Pricing: Build your price book, present options to customers, increase ticket averages.
- Inventory Management: Track parts across trucks and warehouse. Auto-deduct when jobs complete.
- Invoicing & Payments: Create invoices, collect payments in the field, 2.9% processing.
- Customer Management: Full CRM with service history, equipment tracking, and notes.
- Service Agreements: Track maintenance contracts, automate renewal reminders.
- Commission Tracking: Calculate tech and sales commissions automatically.
- Automatic Time Tracking: Clock in when techs log in — no forgotten punches.
- Unlimited Users: Add your whole team with no per-user fees.
FieldEdge Alternative FAQ
Is FieldFuze Really Free?
Yes. $0/month subscription, $0 setup fee, no per-user charges. We make money through payment processing at 2.9% — same model as Stripe and Square.
Does FieldFuze Work for HVAC Contractors?
Yes. FieldFuze handles everything HVAC contractors need: job scheduling, dispatching, flat rate pricing, invoicing, inventory tracking, service agreements, and payment processing. All at $0/month.
How Long Does FieldFuze Take to Set Up?
You can start using FieldFuze the same day you sign up. No 5-week implementation like FieldEdge requires. Our team can help with data migration if needed.
Can I Try FieldFuze While Still Using FieldEdge?
Absolutely. Since FieldFuze costs $0/month, you can run both systems during transition. Many contractors do this to ensure a smooth switch.
The Bottom Line
FieldEdge's per-user pricing model means your costs grow with every hire. A 5-tech team pays $625/month just for technician licenses. A 10-tech team pays $1,250/month. It never stops growing.
FieldFuze takes a different approach: Unlimited users at $0/month. We make money when you process payments, not by charging per seat. Your team can grow without your software bill growing with it.
Not the right fit? Check out our other comparisons: Jobber alternative | ServiceTitan alternative | Housecall Pro alternative
Ready to Stop Paying Per User?
Join HVAC and plumbing contractors who keep their money and get software that scales without scaling costs.
Book a Demo — $0/Month Forever